Texas189 FAQ

Creating a Texas189 account takes under three minutes. Visit texas189.cam and click the Register button. Fill in your full name, date of birth, email address, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, you will receive a verification email — confirm it and your account is ready to use. First-time players can then claim the welcome bonus before making their initial deposit.

Texas189 uses a standard KYC (Know Your Customer) process to verify your identity and age. You will need to submit a copy of your MyKad (Malaysian national identity card) or passport, and proof of address such as a recent utility bill or bank statement dated within the last three months. For withdrawals above a certain threshold, you may also be asked to verify ownership of your registered payment method. Documents can be uploaded directly through your account dashboard.

No. Texas189 strictly enforces a one-account-per-person policy. Each individual may hold only one registered account, regardless of the device, email address, or payment method used. Duplicate accounts — whether intentional or accidental — will be detected during our verification process. All duplicate accounts will be closed, and any balances or bonuses associated with them will be forfeited. If you have accidentally created a second account, contact our support team immediately to resolve it.

If you forget your password, click the "Forgot Password?" link on the Texas189 login page. Enter your registered email address and we will send a secure password reset link within a few minutes. Check your spam folder if you do not see it in your inbox. The reset link expires after 30 minutes for security purposes. Once reset, log in with your new password and consider enabling two-factor authentication (2FA) from your account settings to protect your account going forward.

To close your Texas189 account voluntarily, contact our 24/7 live support team and request account closure. Before closure is processed, any remaining eligible balance will be transferred to your verified payment method. Note that voluntary closure is different from self-exclusion — if you are closing your account due to concerns about your gambling, we recommend self-exclusion instead, which includes additional safeguards. Account closure requests are processed within five business days.

Texas189 accepts a wide range of Malaysian payment methods for deposits, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX online banking, Maybank2u, CIMB Clicks, Public Bank online banking, and Hong Leong Connect. All transactions are processed in Malaysian Ringgit (MYR). We do not accept deposits from payment methods not registered in your own name — third-party deposits are strictly prohibited as part of our anti-money laundering policy.

The minimum deposit at Texas189 is RM30 across all accepted payment methods. There is no maximum deposit cap for standard accounts, though individual payment providers such as Touch 'n Go eWallet or Boost may have their own daily transfer limits. If you need to deposit a large amount and are experiencing payment provider limits, contact our support team for guidance on processing options available to you.

Withdrawals via Touch 'n Go eWallet at Texas189 are typically processed within 5 minutes of approval. Similarly, Boost and GrabPay withdrawals are processed at the same speed. DuitNow transfers usually complete within 5 to 15 minutes. FPX and direct bank wire withdrawals — to Maybank, CIMB, Public Bank, or Hong Leong — typically take between 15 and 60 minutes during normal operating hours. Withdrawal times may be slightly longer during peak periods or if your account requires additional KYC review.

Texas189 does not charge any platform-side fees on standard MYR deposits or withdrawals. All transactions are processed in Malaysian Ringgit with no currency conversion fees. However, your individual payment provider — for example, your bank or e-wallet service — may apply their own transfer fees or transaction charges. We recommend checking your payment provider's fee schedule directly. Texas189 does not control or benefit from any fees charged by third-party payment processors.

Withdrawal delays at Texas189 are most commonly caused by one of the following: your account KYC verification has not been fully completed; there is an active wagering requirement attached to a bonus that has not yet been cleared; the withdrawal amount triggers a routine anti-money laundering review; or your payment provider is experiencing technical delays on their end. If your withdrawal has been pending for more than 60 minutes without explanation, contact our live chat support and provide your transaction reference number for immediate assistance.

Texas189 offers a comprehensive game library covering all the main categories: Live Casino (Baccarat, Blackjack, Roulette, Sic Bo, Dragon Tiger with real dealers), Video Slots and Jackpot Slots, Sports Betting (covering EPL, Liga Super Malaysia, UEFA Champions League, MMA/UFC, basketball, and more), Live Football betting, Lottery, and Arcade Games. The full game catalogue is accessible from both desktop browsers and mobile devices without requiring a separate app download.

Yes. Texas189 offers full sports betting markets on Liga Super Malaysia, the Malaysian FA Cup, and other domestic competitions alongside international leagues including the English Premier League, Champions League, La Liga, and Bundesliga. Live in-play betting is available on selected football matches, allowing you to place bets as the action unfolds. We also cover international tournaments, allowing Malaysian players to follow and bet on teams from Kuala Lumpur to Manchester within one unified platform.

All slot games at Texas189 use certified Random Number Generator (RNG) technology to ensure that every spin outcome is completely random and independent of previous results. RTP (Return to Player) is the percentage of total wagered amounts a game returns to players over a statistically significant number of rounds — for example, a 96% RTP means RM96 is returned per RM100 wagered on average over a very long run. RTP figures are published for each game title and are certified by the game developer. Texas189 does not alter RTP settings.

Yes. The Texas189 platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all casino games, live dealer tables, sports betting, and account management features directly from your mobile browser at texas189.cam — no app download is required. The mobile interface adjusts automatically to your screen size. For the best experience, use a modern browser such as Chrome or Safari and ensure you have a stable internet connection for live casino and live football betting.

Minimum bet amounts vary by live casino game and table type at Texas189. As a general guide, standard Baccarat and Roulette tables start from as low as RM5 per hand or spin, making them accessible for players building their bankroll. High-roller tables have higher minimums in line with the stake level. Sports betting minimum wagers are typically RM2 per selection. All current minimum and maximum stake limits are displayed within each game interface before you place a bet, so you can always check before committing.

Texas189 offers a welcome bonus to all newly registered members who make their first qualifying deposit. The exact bonus amount, match percentage, and any free spins included are stated on the promotions page at the time of your registration — terms vary and may be updated periodically. The welcome bonus is available once per player, per household, and per IP address. To claim it, opt in during the deposit process. Bonus funds are subject to wagering requirements before any winnings can be withdrawn.

A wagering requirement (also called a rollover) is the total betting volume you must reach before bonus-derived winnings become eligible for withdrawal. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place a combined total of RM2,000 in qualifying bets before withdrawing bonus winnings. At Texas189, wagering requirements are clearly stated for each promotion. Certain game types may contribute at a lower percentage toward the rollover — these exclusions are listed in each promotion's individual terms.

Yes. All Texas189 bonuses carry an expiry period that begins from the date and time the bonus is credited to your account. The specific expiry window is stated in each promotion's terms — this is typically between 7 and 30 days depending on the offer type. Bonus funds and any associated pending winnings that have not been used or the wagering requirements not met within the expiry period will be automatically forfeited. We recommend checking your active bonus status in your account dashboard so you do not miss a deadline.

Texas189 rewards loyal players through an ongoing loyalty and VIP programme. Regular play earns you points that accumulate over time and unlock higher membership tiers. As you progress through the tiers, benefits increase — these include enhanced withdrawal limits, personalised account management, exclusive reload bonuses, cashback on losses, faster KYC processing, and invitations to members-only promotions. Full details of the current tier structure and point-earning rates are available within the Promotions section of your Texas189 account.

If you have accepted a bonus, you must meet the associated wagering requirements before the bonus balance and any winnings derived from it are withdrawable. However, your original real-money deposit (the non-bonus portion of your balance) is generally withdrawable at any time subject to standard identity verification. If you wish to withdraw your deposit without completing the bonus rollover, you may forfeit the bonus and its associated winnings. Contact our support team before doing this so the process is handled correctly for your account.

Texas189 uses 256-bit SSL/TLS encryption on all connections between your device and our servers, ensuring your personal data and financial transactions are protected in transit. Sensitive information including payment details is stored in tokenised or masked form — we never hold raw banking or card credentials. Access to player data is restricted to authorised personnel on a need-to-know basis, with full audit trails maintained. Two-factor authentication (2FA) is available on all accounts and is strongly recommended. For full details, see our Privacy Policy.

The minimum age to register and play at Texas189 is 21 years old — no exceptions. Age is checked at the point of registration through a date-of-birth gate, and confirmed during mandatory KYC verification via government-issued identity documents (MyKad or passport). Accounts that cannot pass age verification are suspended immediately. Any account found to belong to a player under 21 will be permanently closed and all transactions reviewed. Texas189 has zero tolerance for underage gambling and actively supports responsible access controls for families.

Responsible gambling tools at Texas189 are accessible directly from Account Settings under the Responsible Gambling section. You can set daily, weekly, or monthly deposit limits; a loss limit; a session time reminder; or request a temporary cooling-off period (24 hours to 6 weeks). Self-exclusion — which blocks your account for 6 months, 1 year, 3 years, or permanently — can also be activated from the same menu or by contacting our live support team. These tools take effect immediately and cooling-off or self-exclusion periods cannot be reversed early.

If you are concerned about your own gambling or that of someone close to you, several support resources are available. In Malaysia, Talian Kasih (15999) is a free, 24-hour national counselling line available in multiple languages. Gamblers Anonymous Malaysia operates peer support groups in Kuala Lumpur and other major cities. Internationally, GamCare provides online information and telephone support. Texas189's own responsible gambling team is also available 24/7 via live chat — ask specifically for responsible gambling assistance and your request will be escalated immediately, with no judgment.

If you notice any transactions, logins, or activity on your Texas189 account that you did not authorise, contact our live support team immediately via the 24/7 live chat. Request that your account be temporarily locked while the issue is investigated. Change your password right away if you still have access. Our security team will review login logs and transaction records and will notify you of findings within one business day. We also recommend enabling two-factor authentication (2FA) on your account to prevent unauthorised access in future.