Privacy Policy

Texas189 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at texas189.cam. We are committed to handling the personal data of our users ("you", "User", "Member", "Player") with transparency, fairness, and security.

This Privacy Policy ("Policy") describes in detail the types of personal information we collect from you when you register an Account, use our Services, or interact with the Texas189 Platform. It also explains the purposes for which we process that information, the legal bases on which we rely, the parties with whom we may share it, how long we retain it, and the rights you hold over your own data.

This Policy forms part of and should be read alongside the Texas189 Terms & Conditions. By creating an Account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, phone number, payment information, IP address, and device identifiers.
• "Processing" — any operation or set of operations performed on Personal Data, including collection, storage, use, disclosure, alteration, transmission, or deletion.
• "Controller" — Texas189, which determines the purposes and means of processing your Personal Data.
• "Data Subject" — the individual to whom Personal Data relates; in the context of this Policy, this refers to registered Users of the Texas189 Platform.
• "Third Party" — any entity other than Texas189 and the Data Subject, including but not limited to payment processors, identity verification providers, fraud prevention services, and analytics partners.
• "Cookies" — small text files placed on your device by the Platform to facilitate functionality, session management, analytics, and personalisation.
• "KYC" — Know Your Customer verification procedures used to confirm a User's identity, age, and the ownership of their registered payment methods.
• "Services" — all products, features, games, betting markets, customer support, and related functionality offered through the Texas189 Platform.

Texas189 collects the following categories of Personal Data, depending on how you interact with the Platform:

A. Identity & Registration Data

• Full legal name
• Date of birth (for age verification purposes — minimum age 21)
• National identity card number or passport number (where required for KYC)
• Username and password (stored in encrypted form)
• Gender (optional at registration)

B. Contact & Communication Data

• Email address
• Mobile phone number
• Preferred language and communication preferences
• Records of correspondence with our support team (live chat transcripts, email threads)

C. Financial & Transaction Data

• Payment method details (e-wallet identifiers, bank account numbers, or card details as applicable — stored in tokenised or masked form)
• Deposit and withdrawal transaction histories, including MYR amounts and timestamps
• Bonus redemption records and wagering activity summaries

D. Technical & Usage Data

• IP address and approximate geographic location derived therefrom
• Device type, operating system, and browser information
• Session duration, login timestamps, and navigation patterns within the Platform
• Game play history, bet records, and wagering patterns

E. Verification Documents (KYC)

• Copies of government-issued identity documents (MyKad, passport)
• Proof of address documentation (utility bills, bank statements)
• Payment method ownership verification documents where required

Texas189 collects Personal Data through the following methods:

• Direct Submission: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 9 (Cookies & Tracking) for full details.
• Third-Party Sources: Information received from identity verification agencies, payment processors (including Malaysian e-wallet and banking providers), fraud prevention databases, and publicly available sources where necessary to fulfil our legal obligations.
• Device & Behaviour Data: Technical data generated automatically by your device when you use the Platform, including performance metrics and error reports used to improve platform stability.

Texas189 processes your Personal Data for the following specific, documented purposes:

Texas189 will not use your Personal Data for any purpose incompatible with the purposes listed above without first providing you with notice and, where required, obtaining your consent.

Texas189 processes your Personal Data on one or more of the following legal bases, as applicable to each processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions — including Account management, payment processing, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering obligations, KYC requirements, and financial reporting duties.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and improving our Services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send marketing or promotional communications, or deploy non-essential cookies, we rely on your explicit consent which you may withdraw at any time.

Texas189 does not sell your Personal Data to third parties for marketing or commercial purposes. We share data only in the circumstances described below:

• Payment Processors: We share the minimum necessary financial and identity data with Malaysian payment partners — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank — to process your deposits and withdrawals. These partners are contractually bound to handle your data securely and only for payment processing purposes.
• Identity Verification Providers: KYC documents and identity data may be shared with certified identity verification service providers to confirm your age, identity, and payment method ownership.
• Fraud Prevention & AML Agencies: We may share data with fraud detection and anti-money laundering screening services where required to protect the Platform and comply with legal obligations.
• Technology & Infrastructure Partners: Service providers who support our Platform infrastructure (hosting, security, analytics) may access technical data under strict data processing agreements. They are not permitted to use your data for any other purpose.
• Legal & Regulatory Authorities: Texas189 will disclose Personal Data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of Texas189's business, Personal Data held by Texas189 may be transferred to the acquiring entity, subject to equivalent data protection commitments.

Texas189 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of the active Account plus a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required for financial compliance and audit purposes.
• KYC documentation: Retained for the duration of the Account and for five (5) years after closure. Where an Account has been flagged for suspected fraud or regulatory investigation, documents may be retained for longer as required by applicable law.
• Customer support communications: Retained for two (2) years from the date of the most recent communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing preference and consent records: Retained for the duration of the Account and updated immediately upon withdrawal of consent.
• Technical and log data: Typically retained for twelve (12) months unless required to be held longer for security incident investigation or legal purposes.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Texas189 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, analyse usage patterns, and support security functions. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without preventing you from using core Platform features.
• Functional Cookies: Store your preferences such as language settings, login status, and game display options to improve your experience across sessions.
• Analytics Cookies: Collect anonymised data on how users navigate and interact with the Platform, used to improve site performance and user experience. We rely on your consent for analytics cookies.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection, session integrity verification, and anomaly flagging.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Where we rely on your consent for non-essential cookies, you may withdraw consent at any time via your browser or by contacting our support team.

Texas189 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Access controls ensuring that only authorised Texas189 personnel with a documented operational need may access Personal Data, subject to role-based permission management.
• Two-factor authentication (2FA) available for all User Accounts to protect against credential compromise.
• Continuous security monitoring including intrusion detection systems and anomaly alerts to identify and respond to threats in real time.
• Regular security audits and penetration testing conducted by qualified security professionals.

Whilst Texas189 takes all reasonable precautions to protect your data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in risk to your rights and freedoms, Texas189 will notify affected Users and relevant authorities as required by applicable law.

Your responsibilities: You are responsible for maintaining the confidentiality of your Account password and for ensuring that no unauthorised party gains access to your device or Account. Notify us immediately if you suspect your Account has been compromised.

As a Data Subject, you hold the following rights in relation to your Personal Data held by Texas189. To exercise any of these rights, please contact our support team using the details in Section 16.

The Texas189 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or store Personal Data relating to persons under the age of 21.

Age verification is a mandatory component of our KYC process. Where we have reason to believe that an Account holder is under 21 years of age, we will immediately suspend the Account, initiate verification procedures, and — where the age restriction is confirmed to have been breached — close the Account and review all associated transactions.

If you believe that a person under the age of 21 has registered an Account with Texas189, please notify us immediately at [email protected] so that we may take prompt action.

The Texas189 Platform may integrate or interact with third-party services, including payment gateways, game studios, identity verification providers, and analytics tools. This Privacy Policy governs only the data processing activities of Texas189 itself.

Texas189 is not responsible for the privacy practices of third-party service providers. We recommend that you review the privacy policies of any third-party services you interact with in connection with your Texas189 Account — particularly payment platforms such as Touch 'n Go eWallet, Boost, GrabPay, Maybank, or CIMB, which operate under their own data protection frameworks.

Where we engage third-party processors to handle data on our behalf, we ensure that appropriate data processing agreements are in place requiring them to maintain security standards consistent with our own.

Texas189 primarily processes Personal Data within the jurisdictions in which we operate. Where it is necessary to transfer Personal Data to servers or service providers located outside of Malaysia — for example, cloud infrastructure or fraud prevention systems — we take appropriate steps to ensure that adequate data protection safeguards are in place.

Such safeguards may include contractual clauses requiring the recipient to maintain data protection standards equivalent to those applied by Texas189, or reliance on recognised frameworks for international data transfer adequacy.

If you wish to obtain further information about international transfer safeguards applicable to your data, please contact us using the details set out in Section 16.

Texas189 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. The revised Policy will be published on this page with an updated "Last Updated" date.

Where amendments are material — meaning they significantly affect how your Personal Data is processed or the rights available to you — we will notify registered Users by email or via a prominent on-site notification prior to the changes taking effect.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you should cease using the Platform and contact us to close your Account.

We recommend reviewing this Policy periodically to stay informed of how Texas189 protects your personal information.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by Texas189, please contact us using the following channels:

• Email: [email protected] — mark the subject line as "Privacy Request" for priority routing to our data team.
• Live Chat: Available 24/7 directly through the Platform in English, Bahasa Melayu, and Mandarin.
• Response Time: Data-related requests acknowledged within 5 business days; resolved within 30 days (subject to complexity).

For requests to exercise your data rights (access, rectification, erasure, portability, or restriction), please provide your registered Account email address and a description of your request so we can process it efficiently.