Gaming at Texas189 should be enjoyable — full stop. This page explains the tools, resources, and policies in place to help you keep it that way. If gambling is no longer fun, we want to be part of the solution.
Texas189 was built for the Malaysian market, and that means understanding the real context in which our players engage with our platform. We know that most of our members — whether they're catching a Liga Super Malaysia match on a Saturday night in Shah Alam or spinning a few slots during a lunch break in Petaling Jaya — are here for a good time. And most of the time, that is exactly what they get.
But problem gambling is real. It affects a small but significant proportion of people who engage with online gaming globally, and Malaysia is no exception. Texas189 takes its responsibility seriously. We have invested in tools, processes, and team training specifically designed to identify at-risk behaviour early and to provide every player with the means to stay in control of their gambling.
This is not a legal formality page. Every tool described below is genuinely accessible to you — from your Account dashboard, through our 24/7 live support team, or by contacting us directly. No delays, no judgment.
The minimum age to register and play on Texas189 is 21 years old. This is a firm requirement, not a guideline. Players under 21 are not permitted to create an Account, deposit funds, or participate in any game or betting market on the Platform — regardless of jurisdiction.
Age verification is a mandatory part of our KYC process. We require documentation confirming your identity and date of birth before large withdrawals are processed, and we may request verification at any point during your membership. Accounts where age verification fails are immediately closed.
We encourage parents and guardians across Malaysia — in Kuala Lumpur, Penang, Johor Bahru, and beyond — to use parental control software and to keep gambling-related sites restricted on devices accessible to minors. If you suspect a person under 21 has accessed our Platform, please contact our support team immediately.
Any Account found to belong to a person under 21 years of age will be immediately suspended, all transactions reviewed, and the matter escalated to our compliance team. Texas189 has zero tolerance for underage gambling.
Identity documents (MyKad or passport) are required to verify age. Accounts cannot complete full verification without confirmed proof of age 21+.
Accounts where age verification cannot be completed or where the holder is confirmed to be under 21 are suspended immediately with no appeal window.
We support the use of device-level parental controls and internet filtering tools. Contact our support team if you need guidance on restricting access for a family member.
Our registration form requires a date of birth entry that is validated before the Account creation process can proceed. This is a technical gate, not a self-declaration only.
All of the following tools are available directly from your Account dashboard or by contacting our support team. They are free to use and can be applied at any time — you do not need to give a reason to use any of them.
Set a maximum deposit amount across a defined time period — daily, weekly, or monthly. Once you reach your limit, no further deposits can be processed until the period resets.
Set a maximum loss threshold over a defined period. When your net losses within that period reach the limit you've set, further bets or game play are paused until the period resets.
Set a maximum session duration. When your set time is reached, a reminder notification is displayed within the Platform. You can choose to be automatically logged out when the limit is hit.
Request a temporary pause on your Account — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place any bets. Your Account and balance remain intact.
If you need a longer break, self-exclusion allows you to block your Account for a period of 6 months, 1 year, 3 years, or permanently. During exclusion, marketing communications are also stopped.
Enable regular pop-up reminders at intervals you choose (every 30, 60, or 90 minutes) showing your session duration, net win/loss, and total bets placed during the session.
The following questions are based on widely used problem gambling screening frameworks. If you find yourself answering "yes" to several of these, it may be worth taking a break or speaking to a professional.
This is not a diagnostic tool — it is a starting point for honest self-reflection. There is no score or judgement here. If something resonates, that is information worth paying attention to.
Texas189 encourages players who are concerned about their own gambling — or that of someone they care about — to reach out to professional support organisations. The following resources offer confidential, qualified help. These are mentioned for informational purposes only and are not affiliated with Texas189.
Malaysia's national 24-hour social welfare helpline. Free, confidential, multilingual. Available in English and Bahasa Melayu. Accessible from anywhere in Malaysia.
An internationally recognised organisation providing information, advice, and support for problem gamblers and their families. Accessible online and by phone for international users.
A peer support fellowship for people who identify as compulsive gamblers. Anonymous group meetings available in Kuala Lumpur and other major Malaysian cities.
Our own responsible gambling team is available around the clock via live chat. Ask for immediate account restrictions, self-exclusion, or just someone to talk to — no judgment.
Responsible gambling is built into how Texas189 operates as a platform — not bolted on as an afterthought. Here is how our commitment shows up in practice.
Every member of our customer support team — available 24/7 in English, Bahasa Melayu, and Mandarin — receives specific training in recognising and responding to signs of problem gambling with sensitivity.
Our platform analytics flag patterns associated with problem gambling — rapid increases in bet size, irregular session lengths, and deposit frequency spikes. Flagged accounts receive proactive outreach from our responsible gambling team.
Texas189 does not send promotional communications to players who are in a cooling-off period, self-excluded, or who have active deposit limits set below a minimum threshold. We do not market in ways that target vulnerable players.
The 21+ age limit is enforced at registration with a technical date-of-birth gate, and at the KYC stage with document verification. Our fraud team also monitors registration patterns for potential age circumvention attempts.
Return-to-player (RTP) percentages are published for all casino titles. Sports betting odds reflect market probability. We do not inflate expectations or present gambling as a reliable income source in any of our materials.
Responsible gambling tools are accessible in under two minutes from Account Settings. There is no application process, waiting period, or requirement to explain why you want a limit or exclusion. We make it easy to stay in control.
Texas189 is built for players across Malaysia who enjoy online casino gaming and sports betting as entertainment. We want every session to be a good one. Set your limits, play at your pace, and know that support is always available if you need it. For players aged 21 and above only.
If you need immediate help: Talian Kasih 15999 (24 hours, free, confidential) | GamCare (international, online) | Texas189 Live Chat (24/7)
See also: Terms & Conditions | Privacy Policy | About Us